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Frequently Asked Questions
what’s your cancellation policy?
If you request your cancellation before I’ve paid to ship your order, then I’ll be able to cancel the order.
If you request your cancellation after the order’s shipping has already been paid for, I likely won’t be able to cancel the order.
what’s your return / exchange policy?
Due to the nature of these products, this store does not accept returns or exchanges.
what’s your refund policy?
Refunds are handled on a case by case basis. Contact me to discuss.
do you create custom products?
I have an established track record of successfully creating requested skincare products for my customers. I’m always open to new requests for specific formulations. Please send me a message to discuss any new product you’d be interested in purchasing from me! I’ll let you know whether I think I can make it for you.
do you offer gift-wrapping?
Gift options are available for a small extra fee. If your order is meant to be a gift, please tell me that before placing your order.
Make sure to specify how you’d like me to wrap the items, what the occasion is, and if you’d like me to include a specific message from you for the gift’s recipient to read.